Frequently asked questions.

Open Agenda on our website, choose the concert you want to attend and follow its official ticket link. Only buy from Mystiek Productions or the official venue and ticketing partners shown there. We cannot take responsibility for tickets bought through other platforms or misleading discount offers.

Your e-ticket is sent to the email address used for the purchase, although delivery can take a few hours. Check your spam folder first. If it still has not arrived, contact the ticket platform or Mystiek Productions for help.

Standing concerts do not have fixed places, so arriving when the doors open gives you the widest choice. For seated concerts, your seat number is printed on the ticket. Most systems can select the best available seats in your category or let you choose seats manually. Contact us if you need help.

Tickets can generally be bought while stock remains, including at the door until the concert starts. Some venues or ticket platforms close online sales about an hour before showtime, so check with the venue or official ticket partner if you are buying at the last minute.

Tickets that have already been purchased cannot be cancelled.

We will work to announce a replacement date as soon as possible. If you cannot attend the new date, contact the platform where you bought the ticket. Refund and voucher policies can differ by country and ticket provider.

Contact the platform where you bought your ticket to request a refund. Refund and voucher policies can differ by country. If you cannot reach the ticket platform, contact Mystiek Productions and we will help where we can.

An existing order cannot be changed or cancelled. If you know which seats were reserved, you can place a separate new order and choose seats beside or near them when availability allows.

The door time is listed on your ticket or on the official ticket partner's event page. Doors usually open between thirty and ninety minutes before the performance. Contact us if you cannot find the information.

Yes. Most ticket partners offer dedicated wheelchair and companion tickets where the venue allows. If you cannot find an accessible ticket, contact us and we will do our best to arrange a comfortable place.

A small camera without interchangeable lenses or a mobile phone is normally allowed. Professional and video cameras are prohibited. Any permitted visual or audio recording is for private, personal use only and remains subject to the artist's rights and venue policy.

Admitting latecomers can disrupt a performance. Entry after the start is decided per concert; in many cases you will need to wait for a suitable break or applause before staff can show you in.

We welcome volunteers who want to learn what happens behind the scenes. Volunteers generally arrive ninety minutes before the concert and may help backstage, collect audience surveys or assist at merchandise. Contact us to apply and we will respond as soon as possible.

Do not bring food, drugs, animals, professional camera or recording equipment, drones, weapons or chains, fireworks, flares, toxic, flammable or explosive materials. Drinks and other liquids are not allowed, except where the venue permits water in an uncapped plastic bottle of up to 0.5 litres. Venue rules can be stricter, so leave unnecessary items and valuables at home.

Tour schedules and venue policies mean we cannot promise meetings before or after a show. We occasionally run meet-and-greet competitions through our social channels, so follow Mystiek Productions for announcements.

Selected concerts have a merchandise stand with artist items. Availability differs from show to show, and we are also working toward an online store.

The minimum age for attendance at our concerts is seven years.